topjili Frequently Asked Questions

The minimum age to play at topjili is 21 years old. This is a strict requirement under Philippine gaming law. topjili conducts identity verification (KYC) on all accounts, and any account found to belong to a player under 21 will be immediately suspended and any deposited funds returned. Please do not attempt to register if you are under 21.

Account verification at topjili requires you to submit a valid government-issued ID (such as a Philippine passport, SSS ID, PhilHealth ID, or driver's license) and a selfie holding your ID. Verification is typically completed within 24 hours. You may also be asked to verify your payment method by submitting a screenshot of your GCash or bank account showing your name and account number. Verified accounts enjoy higher withdrawal limits and faster processing times.

Go to the topjili Login page and click "Forgot Password." Enter the email address or mobile number registered to your account. You'll receive a password reset link or OTP within a few minutes. If you don't receive it, check your spam folder or contact our support team at [email protected]. For security reasons, topjili support staff will never ask for your password.

No. topjili strictly allows only one account per player. Creating multiple accounts (also called "multi-accounting") is a violation of topjili's Terms & Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you believe a duplicate account was created in error, contact support immediately.

topjili supports the most popular payment methods used by Filipino players: GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱). We are continuously working to add more local payment options to make banking as convenient as possible for players across Luzon, Visayas, and Mindanao.

The minimum deposit at topjili is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit for verified accounts, though unverified accounts may have lower limits until KYC is completed.

topjili processes withdrawal requests within 1–3 business hours for GCash and PayMaya. Bank transfers to BPI, BDO, and Metrobank are typically completed within 1 business day. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. All withdrawals require a fully verified account. The minimum withdrawal amount is ₱200.

Common reasons for withdrawal delays include: incomplete account verification (KYC), an active bonus with pending wagering requirements, a mismatch between your registered name and your payment account name, or a withdrawal request flagged for routine security review. If your withdrawal has been pending for more than 24 hours, please contact our support team at [email protected] with your transaction reference number.

topjili does not charge any fees for deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees depending on your account type and the nature of the transfer. topjili recommends checking with your payment provider for their applicable charges.

topjili offers over 1,200 certified games across multiple categories: Slots, Bingo, Live Casino (baccarat, roulette, blackjack, poker), Sports Betting (P BA, NBA, UFC, boxing, football), and God Fish Slicing. All games are sourced from certified providers and use verified random number generators (RNG) to ensure fair outcomes.

Yes. God Fish Slicing and all other topjili games are fully optimised for mobile play. You can enjoy the complete topjili game library directly from your smartphone or tablet browser — no app download required. The mobile experience is smooth and responsive whether you're on Android or iOS, using WiFi or mobile data.

All games on the topjili platform use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. topjili only partners with reputable game providers whose titles have been independently tested and certified for fairness. The Return to Player (RTP) percentage for each game is displayed within the game information panel.

topjili's Betting section covers a wide range of sports popular with Filipino players, including PBA basketball, NBA, UFC and MMA, boxing, football (local and international leagues), volleyball, and sabong (e-sabong where available). Live in-play betting is available for selected events, allowing you to place bets while the action is happening in real time.

topjili offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. topjili recommends reading the full bonus terms before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less.

Yes. If you have claimed a bonus but no longer wish to complete the wagering requirements, you may contact topjili support at [email protected] to request bonus removal. Please note that removing an active bonus will also forfeit any bonus funds and any winnings generated from those bonus funds. Only your original deposited amount (minus any bets placed) will remain in your account.

Yes. topjili regularly runs reload deposit bonuses, weekly cashback offers, and special promotions tied to major Philippine events and sporting occasions. Promotions are updated regularly and are available to all verified players in good standing. Check the promotions section of your topjili account for the latest offers available to you.

topjili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We employ multi-factor authentication options, regular security audits, and strict internal data access controls. For full details, please review our Privacy Policy.

topjili provides a full suite of responsible gaming tools including deposit limits, session time limits, cooling-off periods, and self-exclusion. To activate any of these tools, visit the Responsible Gaming section of your account settings or contact our support team at [email protected]. Self-exclusion requests are processed within 24 hours. For more information, visit our Responsible Gaming page.

If you suspect unauthorised access to your topjili account, change your password immediately via the topjili Login page and contact our support team at [email protected] right away. Our security team can temporarily freeze your account while the situation is investigated. Never share your password or OTP with anyone — topjili staff will never ask for these details.

topjili operates within the framework of Philippine gaming regulations. Online gaming in the Philippines is regulated by PAGCOR (Philippine Amusement and Gaming Corporation). topjili is committed to full compliance with applicable Philippine laws and regulations. Players are responsible for ensuring that online gaming is permitted in their specific jurisdiction within the Philippines before registering and playing.

topjili's customer support team is available 24 hours a day, 7 days a week. You can reach us by email at [email protected]. Our team includes Filipino-speaking agents who understand the local context and can assist players from Manila, Cebu, Davao, Quezon City, Makati, and all other parts of the Philippines.

topjili aims to respond to all support inquiries within 2 hours during peak hours and within 6 hours during off-peak periods. For urgent matters such as account security concerns or withdrawal issues, please mark your email as urgent and our team will prioritise your case. Response times may be slightly longer during major Philippine public holidays.

If you have a complaint about a game outcome, a transaction, or any aspect of the topjili service, send a detailed email to [email protected] with your account username, the date and time of the issue, and any relevant screenshots or transaction reference numbers. topjili will acknowledge your complaint within 24 hours and provide a resolution within 5 business days. For full details on our complaints process, please refer to our Terms & Conditions.

topjili is fully optimised for mobile browsers on both Android and iOS devices, so you can enjoy the complete gaming experience without needing to download a separate app. Simply visit topjili.vip on your mobile browser and log in to your account. The mobile site loads quickly even on standard mobile data connections and supports all games, deposits, withdrawals, and account management features.